Shipping & Returns
SHIPPING
North 2 offers shipping on all products within the U.S. We try to ship all orders within 24 business hours. Shipping applies to Ground service & Air Freight, and to orders shipping directly within the continental U.S. Shipping for returns, exchanges, or refunds will be paid by purchaser.
Please Note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped within the next 3 business days.
INTERNATIONAL SHIPPING
Is available, please contact us at info@north2boards.com for a quote.
RETURNS and REFUNDS
You may return goods (excluding sale, clearance items) for any reason within 10 days of receipt of your shipment and receive a full refund (minus the original shipping fee if the reason is other than manufacturer flaw). All items must be unused and in new condition, with all manufacturer tags attached. All items that are returned and received used or not in resell condition; will be shipped back to the customer at customer's expense. No return will be allowed without a written return authorization number (RA#) Simply call us for an RA#, mail the product back with an explanation for the return; along with a copy of your receipt and RA# on package. We suggest that you ship back returns with tracking and or insurance. North 2 Boards is not responsible for lost, damaged, or stolen packages in transit.
IMPORTANT FREIGHT INSPECTION PROCEDURE
Upon receiving your order from the freight company, please remember to inspect the box(s) VERY carefully. If you suspect or it appears that the outside cardboard has been damaged and or compromised, you must open and remove the board / products in front of the delivery driver BEFORE signing off on the delivery receipt. Unwrap the board /products to make sure no damage has occurred. If there is damage it needs to be noted and documented on the delivery receipt. If there is extensive damage please refuse the delivery and the driver will make note and take the board / products back with him to be returned to N2. We will then schedule a replacement shipment ASAP. Small (easily reparable dings and or scrapes / scratches) that you’re comfortable with accepting can be accommodated and negotiated with our team so that there is an amicable resolution and or partial credit back to you on a case by case basis. In cases such as these, any damage (cosmetic and structural) still must be noted to the delivery driver and documented with pictures and notes on the delivery receipt. If for some reason you did not believe there was damage to the board / products but later found “concealed damage,” this MUST be reported to us within 48 hrs. after the delivery was completed. Otherwise we will not be able to file a successful claim for said damaged products, and replacement and or compensation for repair to new/ like new condition may not be possible. It is always recommended to inspect each and every board / product while the delivery driver is standing there after delivery and BEFORE signing off on the delivery receipt. Please document the condition of the boxes and board / products if there is damage with multiple pictures (close up of damaged area, full product shot top & bottom showing entire damaged product) that can then be texted / emailed to info@north2boards.com / 561-749-9405. We only use professional insured carriers but damage accidents can occur while your N2 products are being shipped to you.
Thank you! Team N2